Balanced Scorecard

Designed For

Those responsible for reviewing and managing business performance, including corporate or departmental managers, strategic planning managers and consultants

Objectives

Successful teams and high performing organisations are increasingly extending traditional performance measurement techniques to analyse business performance from perspectives other than just financial. The highly interactive and practical course provides immediately useful tools to enable you to understand, implement and benefit from Balanced Scorecard analysis in your own organisation.

Course Content

Course Overview

Traditional performance measurement techniques  
The Balanced Scorecard approach 
Successful organisations using a Balanced Scorecard approach 
The 4 perspectives in detail; stakeholder, customer, internal, innovation
Balanced Scorecards and Activity Based Costing 
Balanced Scorecards and Customer Relationship Management
Balanced Scorecards and Human Relations
Balanced Scorecards and IT Services
Linking operational activity through to strategic goals via the scorecard
Balanced Scorecard, critical success factors and key performance indicators 
Key steps in implementing a Balanced Scorecard
Action planning for after the course

What do I get out of it?

• The ability totranslate vision and strategy into a performance management system
• Skills to communicate strategic intent clearly throughout the whole organisation
• Guidelines on how to track performance towards strategic goals
• Scorecard techniques to help you manage operational activities